Family Owned and Operated in SF Since 1995
Open Monday - Saturday, 10am - 7pm

Frequently Asked Questions

Have Questions?

We have answers!  Here are answers to some of the most common questions we get about our store and our fabrics.

What is your return policy?

Our return policy is as stated below:

  • All refunds and exchanges must be accompanied by their original register receipt.
  • Merchandise to be refunded and/or exchanged must be in the exact same condition as when it was purchased.
  • All refunds and exchanges must be made within 30 days of the original purchase date.
  • Any and all cut merchandise (either cut here for the customer before purchase, or cut at home by the customer) can not be returned or exchanged.
  • Unpackaged items, such as feathers, boas, flowers, masks, seasonal items, wings, fans, loose rhinestones and buttons, etc… can not be returned or exchanged.
  • Patterns, bra cups, dress shields, shoulder pads, foam, and pillows, are all non-returnable, non-exchangeable items.

Can I order fabrics without coming into the store?

You certainly can!  Just contact us and tell us the fabric you’d like to order, and we can either send you an e-invoice to pay using PayPal or a credit card, or we can take the order over the phone!  We also have an online shop at Califabrics.com, where we’ve put up thousands of our favorite fabrics for sale!

I recently bought something in your store, and now I need more. Do you have it in stock?

Even the most experienced sewists can miscalculate the needed yardage for a project.  We always recommend that you buy a little more than you think you need, to be safe.  However, if you find that you need more of a fabric, you can Contact Us and ask us to set it aside for you, or, if it’s better for you, you can place an order via email or by phone, and we can ship it to you!

Do you offer wholesale and bulk pricing?

If you are looking at buying large quantities of fabric or buying fabrics by the bolt, we can offer highly discounted pricing off our regular retail prices, on many of our items.  Because not every item in our store is re-orderable or available by the bolt, this is done on a case-by-case basis.  Come in and speak to a manager, or contact us with any specific questions you have.

We also have a discount program for anyone with a CA seller’s permit.  This will grant you additional discounts on our regular prices, as well as sales tax-free shopping.  To be a part of this program, you will need to bring in a physical copy of your California seller’s permit and show it to a store manager.

What about student discounts?

We offer a 10% discount to students on all items that are not already discounted.  Just bring in your valid student ID and show it to us at checkout.

Do you offer sewing classes?

We do not offer sewing classes here at the store, however we have a number of great sewing classes here in the city that we are happy to recommend!  Take a look at these four shops, which are all recommended by our customers and employees alike:

Do you offer sewing services?

We do not offer sewing services, however, many of our employees are happy to do freelance sewing. We also know dozens of talented seamstresses/tailors who come into the store often.  If you need a project sewn, come in, grab your fabrics, and let us help connect you with a local seamstress/tailor whose ability fits your needs.

Don’t see your question addressed above?  Don’t worry!  You can contact us and we’ll answer your question within just a day or two.  Have a more urgent need?  Call us during our normal operating hours at (415) 552-4525.

We’re easy to get to, no matter where in the SF Bay Area you live! Get parking and transit info on our Location Page